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Legal

Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Remote Native GmbH ("Remote Native", "we", "us"), operator of the TeamIntel platform, processes personal data in connection with our website and the TeamIntel platform, in accordance with the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

1. Data controller

Remote Native GmbH, Joergstr. 29, 80689 Munich, Germany, is the data controller responsible for your personal data.

Contact: privacy@remote-native.com

2. Data we collect

We collect information you provide directly when using our services, including account information (name, email, company), usage data, and technical data (IP address, browser type, device information).

When you use the TeamIntel platform, we process data that your agents interact with in accordance with your Data Processing Agreement.

3. Legal basis for processing

We process your personal data on the following legal bases under GDPR Article 6:

  • Contract performance (Art. 6(1)(b)) - to provide our services
  • Legitimate interest (Art. 6(1)(f)) - for analytics and service improvement
  • Consent (Art. 6(1)(a)) - for marketing communications
  • Legal obligation (Art. 6(1)(c)) - for tax and accounting requirements

4. How we use your data

We use your data to provide and maintain our services, communicate with you about your account, improve our platform, ensure security, and comply with legal obligations. We do not sell your personal data to third parties.

5. Data sharing and sub-processors

We share personal data only with sub-processors necessary to deliver our services (hosting, payment processing, analytics). All sub-processors are contractually bound by data processing agreements. A current list of sub-processors is available upon request. Data transfers outside the EU/EEA are governed by Standard Contractual Clauses.

6. Data retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Account data is retained for the duration of your subscription plus 90 days. Marketing consent data is retained until you withdraw consent. Legal and tax records are retained as required by applicable law.

7. Your rights

Under GDPR, you have the following rights:

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (right to be forgotten)
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

To exercise these rights, contact privacy@remote-native.com.

The supervisory authority responsible for us is the Bavarian State Office for Data Protection Supervision (Bayerisches Landesamt für Datenschutzaufsicht, BayLDA), Ansbach, Germany.

8. Cookies and website analytics

This website sets exactly two cookies, both of which only remember a choice you made. NEXT_LOCALE holds the language you are reading, as its two letters and nothing else. ti_region holds which country site you chose when we offered you another one — either that site’s name or the word “stay” if you declined — so that we do not ask again. Both are strictly necessary for the service you asked for, so they require no consent (§ 25(2) TTDSG). To decide whether to offer you another country’s site, we look up which country your IP address belongs to. That lookup runs on our own server against a database stored on it: your address is not sent anywhere, it is not written down, and the country is used for that one decision and then discarded. The database is GeoLite2 by MaxMind, which includes GeoNames data (CC BY 4.0); MaxMind is not contacted when you visit. Legal basis: legitimate interest (Art. 6(1)(f) GDPR) in showing you the site written for your market.

Two further values are stored in your browser’s local storage, not as cookies: your selected colour theme and whether the assistant panel is open. Both stay on your device, are never transmitted to us, and identify nobody.

We measure aggregate website usage (pages viewed, how far a page is read, which links are used) with analytics software we host ourselves inside the EU. No third-party tracker runs on this site, no advertising network is involved, and no identifier is stored on your device that would let us recognise you on a later visit. Your IP address is processed transiently by our analytics service to derive a country and is not stored by us. Legal basis: legitimate interest (Art. 6(1)(f) GDPR) in understanding which pages answer our visitors’ questions.

Because nothing stored on your device requires permission and nothing identifies you, this site shows no cookie banner. There is nothing here to consent to, and we would rather say so than ask you a question we do not need answered.

9. Data security

We implement appropriate technical and organizational measures to protect your data, including AES-256 encryption at rest, TLS 1.3 in transit, access controls, regular security audits, and EU-resident infrastructure.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. Continued use of our services after notification constitutes acceptance of the updated policy.

11. Contact

For questions about this Privacy Policy or to exercise your data protection rights:

Data Protection Officer
Remote Native GmbH
Joergstr. 29, 80689 Munich, Germany
Email: dpo@remote-native.com
Privacy enquiries: privacy@remote-native.com

Privacy policy · TeamIntel