The case flow
Six steps. Two of them are gates, and neither gets skipped.
Not by you, and not by us. The gates are the point: an analysis that has to survive contradiction, and a decision made by a person you can name.
01 Evidence & Provenance
Facts, documents and system records arrive with source, date and confidence attached. Where two systems disagree, the conflict stays visible as a conflict.
Leaves behind: Evidence bundle, per-fact source links
Evidence, not assertion
02 Case Engine
One business outcome becomes a case with an owner, a deadline and a state. It stays open across every system involved until it closes.
Leaves behind: Case state, owner, deadline, priority
Case, not chat
03 Rules & Specialist Agents
Deterministic checks settle arithmetic and policy, where a language model is the wrong instrument. Specialist analysis takes the ambiguity, and disagreements stay visible rather than averaged away.
Leaves behind: Rule output, finding, stated confidence
Rules and agents do different jobs
04 Authority & Approvals — GATE
A named person, role and threshold govern the decision, under your signing authority. The approval is recorded with the reasoning that produced it.
Leaves behind: Approval record with rationale
“The system decided” is not an answer
05 Controlled Actions
Drafts, tasks and writes execute inside approved boundaries and nowhere else, in your systems.
Leaves behind: Action log with execution evidence
Draft freely, execute narrowly
06 Outcome Memory
Accepted, corrected or rejected — the result updates confidence, rules and how much the pattern may do unattended next time.
Leaves behind: Outcome record and correction history
Autonomy is earned per pattern, and revocable