Seven questions, no form

Put a number on it yourself.

Most operations can tell you what they delivered. Very few can tell you what it costs them to prove it afterwards. This works that out from your own figures, shows every step of the arithmetic, and sends nothing anywhere.

Discuss an operational workflow

01Cases a month where someone has to reconstruct what was agreedA disputed line, a milestone queried, a campaign nobody can date. Count the ones that reach a person.
02People pulled into a typical oneUsually more than the person who owns it — a delivery lead, someone from finance, whoever was in the room.
03Hours each of them spends on itSearching, asking, reading back through threads. Not the meeting — the looking.
04A fully loaded day rate for those peopleWhat a day of that person costs you, not what you bill for it.
05Of those cases, the share written off rather than arguedBecause the argument costs more than the amount, or because someone needs the relationship.
06A typical amount written offThe one that gets conceded quietly, not the one that goes to a lawyer.
07Days a typical approval waits before someone chases itFrom “ready” to “someone said yes”. Reported separately below, in days.

Answer all seven and the arithmetic appears here — 7 to go. Your figures stay in this browser; there is no form, and nothing you type is sent anywhere.

What a statement of that number looks like — a worked example, one page